Overview

This interactive workshop is delivered by Drew Locher, an Internationally acclaimed lean expert and Shingo prize-winning author.

By attending you will learn:

• Understand the principles of Value Stream Mapping when applied to service and office environments
• Understand the “value add” and “non-value add activity” within office and service processes
• Gain deeper understanding of lean concepts in office environments such as flow, pull, pitch and levelling
• Explore Value Stream Mapping’s potential for enterprise wide process improvement
• Explore how to move from the Future State to an Implementation Plan

The workshop will explain and illustrate how Lean Thinking can be adopted and adapted successfully for the office and service environments. In addition, a practical hands-on case study will give attendees a taste of using and applying the Lean practitioners first tool of choice, Value Stream Mapping.

Programme